Are you a new student? 

If so we would have emailed your username and password to your personal email address on either the 2nd September or within 48 hours following your offer confirmation after that date.

If you have not received these emails please contact us using the online chat facility here to ensure we have your correct email address.

If you received these emails and can't remember either your username or password please contact our IT service desk at itsupport@hartpury.ac.uk. Please include your name, course and student reference number if you know it in the email.

Are you a returning student?

You should login using your existing University username and password.

If you can't remember either your username or password please contact our IT service desk team at itsupport@hartpury.ac.uk. Please include you name, course and student reference number in the email.

The action you need to take depends upon your enrolment status and the extent of the change.  Please refer to the sections below to see which scenario best fits your circumstances.  If you are unsure which advice applies to you please use our chat facility here.

Your Course details are correct but the expected end date is wrong

We should be able to resolve this for you quickly!

During 9am - 5pm Please use our chat function here in the first instance so we can assess your situation.  

Outside of these hours please leave a message in the chat room, or email unienrol@hartpury.ac.uk and we'll come back to you as soon as we can.  Please include you name, current course and student reference number if you know it in the email.

You are a new student and have not yet enrolled 

If your course details are not what you applied for, you wish to change your chosen course, or the mode of attendance details are incorrect, we may be able to make the necessary change for you whilst you complete the rest of the online enrolment process.

During 9am - 5pm Please use our chat function here in the first instance so we can assess your situation.  

Outside of these hours please leave a message in the chat room, or email unienrol@hartpury.ac.uk and we'll come back to you as soon as we can.  Please include you name, current course and student reference number if you know it in the email.

You are a new student who has already enrolled or a returning student 

If you have previously enrolled on your current course, and you wish to change your course or course route, you will need to apply for a programme transfer or course route.  Please contact your Academic Tutor or Programme Manager in the first instance or visit the Student Advisor Hub for more information.

In order to ensure that we can support all students through the enrolment process, we are staggering when the system will become available for each cohort.  As soon as your enrolment period opens we will email your University email with all of the details you need.

We will shortly be publishing a full enrolment schedule by course, the current enrolment period schedule is:

New Undergraduate and Postgraduate students, including Level 5 advanced entry and level 6 top-up courses:

From Monday 09 September 

Returning Undergraduate and Postgraduate students:

From Tuesday 27 August

If there is a genuine need for you to complete your enrolment before your allocated date, we may be able to help.  Please talk to us using our live chat (or leave us a message if nobody is available), or email unienrol@hartpury.ac.uk.

This schedule is subject to change in order to ensure any queries can responded to in a timely manner.

Students can see their current release date and time by logging into unienrol.hartpury.ac.uk

Returning Students Undergraduate and Postgraduate Students

Department of Veterinary Nursing

Departments of Animal and Agriculture

Department of Equine

Department of Sport

New Undergraduate and Postgraduate Students

All new students will be invited to enrol on between Monday 9th and Thursday 12th September.

Invitations will be sent to your Hartpury email address at the follow times:

Department of Sport

Department of Equine

Departments of Animal and Agriculture

Department of Veterinary Nursing

Changing your end date may be simple, or may mean that you are on an incorrect course route.  Please talk to us using the live chat and we can advise you on what needs to be done.

If your enrolment window has closed, it may still be possible for you to enrol.  You will need to complete a late registration form and gain approval from your academic team, who will be able to assess your individual circumstances and confirm that you have met any attendance requirements.

Please contact your Programme Manager or the student advisors for more information.

The Complete Enrolment button only activates once you have completed all of the individual enrolment tasks.

You should first check that each enrolment task has a tick next to it to indicate completion of that task. Please return to any incomplete tasks, ensure that all mandatory fields have been completed and click on the Save and Confirm Button.

If you have completed all tasks and the Complete Enrolment button is not working, please talk to us using the live chat or email unienrol@hartpury.ac.uk.

Some information, such as your official name or date of birth, can only be changed by us. If there is a piece of information that you believe to be incorrect and want to change, and the online enrolment system or MyHartpury do not allow you to do so, please talk to us on the live chat or email unienrol@hartpury.ac.uk.

We know that the gender options provided do not represent everyone. We have to offer this specific list as part of our statutory obligations to HESA. We want to be doing better on this and we welcome any feedback you have. Please contact unienrol@hartpury.ac.uk with any comments, ideas or concerns.

If your recorded tuition fee status is not what you think it should be, please talk to us on the live chat or email us on unienrol@hartpury.ac.uk. We will be able to discuss your account with our admissions and finance teams and amend your record accordingly.

If you are going to be in Hartpury accommodation, but don't yet know the exact details, please select the Hartpury Accommodation option and we will do the rest.

If you are going to be in other private accommodation and you are not yet sure of the details then please select the Same as Home address option.  It is important that we have up to date information for you so please ensure you update your term address details as soon as possible in your MyHartpury account.

If you cannot find your qualification in the list, please enter a text description in the other box instead. If we need to clarify anything with you, we will get back in touch.

You should enter the name of the school, college or university at which you achieved your latest qualification. 

You should select the no qualifications option from the list of qualifications and leave the previous educational establishment box empty.

We understand that this is a long list and that you may not find an exact match.  Start by typing part of the job role and the list will condense to match you text.  Hopefully you will find the option that best fits your circumstances.  

If you cannot find an appropriate option then please type other and select the most appropriate option.

If you are still not sure what to put then please talk to us on the live chat or email us on unienrol@hartpury.ac.uk.

You can change your card details at any time, however to amend the frequency or dates of an agreed payment plan you will need to speak to our credit control team.

How do I change my payment card?

Please visit the current students section of website here and navigate down the page to the student deposits and payment plans information.

Click on the change card details button and follow the on screen instructions. You will need to enter your Recurring Card Payment (RCP) Plan ID so please ensure you have this available.

How do I change the payment dates or amounts?

Please email creditcontrol@hartpury.ac.uk with your requirements and the team will be in contact to discuss the options available to you. 

Someone who is care experienced has spent time in care as a child (i.e. under the age of 18) including foster care, residential care, or other arrangements outside the immediate or extended family.  If this applies to you then select the Care experienced option.